Job Description
- Troubleshoot, analyze, and diagnose problems and incidents based on network infrastructure and services.
- Communicate with customers, teammates, and other technical teams to identify requirements and follow the issue.
- Responsible for request and incident ticket updates and timely communication during the life-cycle of the ticket.
- Maintain reporting, documentation, issue resolution, communication, and customer satisfaction.
- Participate in an on-call rotation.
Requirements
- Talented and Interested in self-learning and the ability to learn new technologies.
- Bachelor’s degree in Computer Science or similar fields.
- Experience as Service Provider.
- Good understanding of ITIL concepts (Incident, Request, Change, and SLA).
- Hands-on experience with Mikrotik, Nexus, and Cisco.
- Ability to work well with teammates and other groups to implement a functional network.
- Ability to effectively prioritize and execute tasks in a high-pressure situation.
- Familiar with the concepts of CCNP Enterprise (ENCOR and ENARSI), CCNP Datacenter, CCNP Service Provider, MTCNA, and MTCWE.
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