Job Description
• Organize and manage After Sales department • Establish and complete after sales management regulations, monitoring and evaluate the after sales performance regularly, • Set up the medium term operation goal and annual plan according to the company strategy, • Leading After Sales Service team member to achieve it accordingly, • Monitoring monthly cost report • Managing monthly report of warranted products, service products and returns products • Assist in the development and delivery of the brands after sales strategy, • Manage and organize the spare parts stores, • Measure performance through key indicators, • Drive resolution of customer problems, • Provide customer support and deliver after sales service standards in line with the group's warranty objectives, • Develop, train and coach after sales staff, • Manage and monitor staff performance.
Requirements
• BS or MS Graduated in Computer Engineering or Electronics or Industrial engineering, • Technical skills, knowledge and experience of the Notebooks, Tablets and PC components , • Experience in after sales management, • Technical, Professional and Engineering qualifications, • Excellent customer service skills, • Good organizational skills, • Ability to lead a team, • Ability to work under pressure, • 3 years or above experience in after sales management in same filed, • Good English reading and writing,
Employment Type
- Full Time
Seniority
Details
Employment type
- Full Time
Educations
Seniority
