After Sales Service Expert

Job Description

● Plan to increase the knowledge and skills of installation experts. ● Update installation instructions and provide customer service. ● Monitor the performance of the installation team and evaluating their efficiency. ● Plan to provide after-sales service to customers. ● Deployment of installation team to perform customer service. ● Evaluation of the risks and opportunities associated with after-sales service and efforts to control them. ● Monitor and measure the after-sales service process and taking action to improve. ● Track products and services provided to customers. ● Supervise the training provided to customers by technical experts. ● Provide feedback on product defects to the company for their continuous technical improvement. ● Monitor customer complaints and reach out to provide assistance to the relevant units to analyze them and take the necessary actions. ● Review customer requests and assessing their feasibility before signing a contract or providing services to them. ● Review survey reports from after-sales service customers. ● Follow up with customers to ensure their issues are resolved.