Job Description
• Organize and manage After Sales Service department • Establish and complete after sales Service management regulations, monitoring and evaluate the after sales performance regularly • Set up the medium term operation goal and annual plan according to the company strategy • Leading after sales Service team member to achieve it accordingly • Checking cost report every month • Managing monthly report of warranted products, service products and returns products • Assist in the development and delivery of the brands after sales strategy • Manage and organize the spare parts stores • Performance measurement through key indicators • Figuring out the customer problems • Provide customer support and deliver after sales service standards in line with the group's warranty objectives • Develop, train and coach after sales staff • Manage and monitor staff performance • Manage Call Center issues and processes • Manage incoming complaint and problem solving issues
Requirements
• BS or MS Graduated in Computer Engineering or Electronics or Industrial engineering • Technical skills, knowledge and experience of the Notebooks, Tablets and cell phones • 3 years' experience in after sales or customer care management • Technical, Professional and Engineering knowledge • Excellent customer service skills • Good organizational skills • Ability to lead a team • Ability to work under pressure • Good English reading and writing
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
