Responsible for providing technical support for Roche products, analyzers, and systems, installing, repairing, and maintaining Roche products, and documenting and reporting all service activities in compliance with Roche standards.
Extend support with all customer-related documents.
Ensure software and hardware upgrades of Roche systems. Deliver high uptime of systems and customer satisfaction.
Extend regional support if requested for a line of expertise.
Responsibilities:
Coordinate with the project manager and technical service manager/technical supervisors regarding planned systems installations.
Carry out installation procedures as per Roche standards.
Report and document all installations as per Roche standards.
Conduct customer training regarding the proper use and maintenance of Roche analyzers and systems.
Report and document customer training as per Roche standards.
Carry out repair and maintenance of Roche analyzers and systems as per Roche standards.
Attend to customer calls and requests in a prompt and timely manner
Report and document care and repairs in compliance with Roche standards.
Provide internal and external technical support to customers and Roche local staff relevant to technical issues regarding Roche analyzers and systems.
Ensure customer satisfaction is delivered for the system's performance in the facility with coordination with other departments.
Requirements
Compliance:
You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche
Who You Are:
You hold a Bachelor’s or Master's degree in Biomedical, Electrical, Electronics, Mechanical, or Mechatronic Engineering; a post-graduate degree will be preferred.
You have relevant work experience in a similar role and have handled Roche analyzers or lab systems. Preferably you are trained in Roche analyzers.
You are strong in troubleshooting and problem-solving.
You are committed to excellence in service beyond the usual normal working hours and conditions.
You are a customer focus and have strong stakeholder management skills.
You are self-reliant and able to perform your duties with minimum supervision.
You have strong communication skills and are experienced in managing internal and external stakeholders.
You are compliant with Roche's corporate values of integrity, courage, and passion.
You are fluent in Farsi and English (speaking, reading and writing).
You are flexible, mobile, and willing to travel to customer sites.
