Technical Support Engineer

Technical Support Engineer

Job Description

As a Technical Support Engineer, you will be providing in-depth technical support to customers, will be focused on installing, troubleshooting and debugging storage devices and related components. Support incidents can range from various hardware and/or software issues with storage systems and solutions to multi-system, multi-vendor, and multi-network interoperability issues. What do you do as a Technical Support Engineer? • Resolve technical customer issues in Person, over the phone, by mail and remote sessions. • Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans. • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise and to quickly facilitate solutions for customers. • Ability to troubleshoot difficult technical issues with a strong commitment in delivering excellent customer service experience. • Passion and ability to learn new technologies in a fast-paced environment. • Willingness to adjust work routines to accommodate after-hours implementations and on-call requirements. • Ability to travel for a mission to other cities inside the country (Maximum mission time would be 1-3 days). • Detail oriented, organized, self-motivated, and with good problem-solving skills. • Ability to work independently and as part of a team

Requirements

• University Degree in Computer Science, Management of Information Systems, Engineering or related discipline. • Minimum five (5) years of experience in system administrator and a minimum of three (3) years’ experience in maintaining and installing mid-range storage systems such as HP, EMC or other vendors. • Good Administration experience to install, configure and maintain midsize or enterprise storage systems. Perform Server installation, configuration, and troubleshooting. • In-depth understanding of storage protocols such as FC/iSCSI/NFS/ and FC switches and zoning configuration, RAID levels. • Familiarity with Veritas Backup Exec or NetBackup, Veeam and other backup solutions. • Solid knowledge of VMware, Hyper-V, SQL and basic knowledge of performance monitoring tools. • Familiarity with network protocols (TCP/IP, DHCP, DNS, VLANs, IPsec, VPN, TLS, HTTP/HTTPS, FTP, SFTP, SSL, Telnet, etc.). Qualification in Cisco CNNA would be an advantage. • Upper intermediate level skills of English proficiency and good written/reading skill is a must (Excellent written and verbal communication in English is preferred). Other Qualifications (Preferred) • Linux environments. • Familiar with Storage Resilience, Replication technologies. • Knowledge of or hands on experience in the following technologies, while not required, is beneficial: EMC VNX, Recover Point, Unity arrays, Brocade 6505, 6510, FC HBA. • Experienced in installation, troubleshooting of tape libraries and knowledge of tape technologies

About Company

10-49 employees

Negareh Information Analysts is a leading IT Company in the local market, providing mid-range and enterprise solutions, especially in Data Storage and Data Protection areas. Our clients are among mid to enterprise entities and as a solution provider company; we implement, support and troubleshoot the provided hardware & solutions.

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