- Greeting customers who enter the shop. - Be involved in stock control and management. - Assisting shoppers to find the goods and products they are looking for. - Being responsible for processing cash and card payments. - Stocking shelves with merchandise. - Answering queries from customers. - Reporting discrepancies and problems to the supervisor. - Giving advice and guidance on product selection to customers. - Balancing cash registers with receipts. - Dealing with customer refunds. - Keeping the store tidy and clean, this includes hovering and mopping. - Responsible dealing with customer complaints. - Working within established guidelines, particularly with brands. - Attaching price tags to merchandise on the shop floor. - Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. - Receiving and storing the delivery of large amounts of stock - Keeping up to date with special promotions and putting up displays.
- Having a friendly and engaging personality. - Comfortable working with members of the public. - Should have a confident manner. - Must be helpful and polite. - Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock. - You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc. - Able to work as part of a sales team. - Knowledge of inventory techniques. - Should be of a smart appearance and articulate.
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