RAFM Control and Process Specialist Irancell

  • Full Time

  • Tehran

      -   Tehran

Posted 2 months ago

Job Description

Mission: • To design and implement MTNIrancell Revenue Assurance and Fraud Management best practices in the company • To control, conduct assessment and continuous improvement of RAFM control catalogue • To co-ordinate all RAFM risk assessments and business requirements analysis of organization changes including new projects, network changes and Information Systems changes Task Complexity: • To define processes, design and implement related controls through: o Conducting extensive research on international best practices of RAFM, o Coordinating operating divisions’ discussions on development and integration of best practices for RAFM, o Interacting with and engage other relevant stakeholders within company for definition and integration of RAFM controls, o Communicating with all company managers and supervisors also users to gain insight into the need for and type of company RAFM best practices introduction within the operations departments • To provide RAFM governance support through: o Identifying the organization governance requirements related to RAFM, o Documenting governance compliance as a reference document for plans and improvement, o Delivering communication of governance compliance requirements that require RAFM best practices use and compliance, o Provisioning information to auditors as required and explain best practices where necessary • To perform risk management activities through: o Delivering of a program of regular risk and controls reviews within operations in order to detect and document issues affecting revenue integrity, o Proposing improvements to end to end controls environment with management and stakeholders, o Integrating risk findings with internal and external audit and BRM stakeholders to ensure alignment in relation to risk levels and remediation progress • To perform process documentation in RAFM through: o Designing documentation standards and templates for RAFM control and process, o Documentation of RAFM controls and processes in the prescribed format and templates, o Maintaining an archive of RAFM controls and processes available to all interested parties via agreed policy, • To perform reporting and analysis activity through: o Providing input to RAFM Measurement resources in relation to the design and on-going improvement to RAFM performance metrics that are required to measure best practice compliance, o Reporting on RAFM controls issues, identifying and reporting on exceptions and providing feedback regarding improvement, o Reviewing RAFM measurement data to assess trends and performance that should be used as an input to control and process design and controls quality improvement


Education: • B.Sc. in Financial Management, Accounting, IT, MBA, Industrial engineering, Telecom or other related discipline • Preferable – Post Graduate Qualification – MBA/Industrial engineering • Fluent in English Experience: • Minimum of 3 years’ experience in an area of specialization; with experience in supervising others • Cross functional project management experience, Enterprise Risk Management practices, interaction with and management of internal and external auditors is considered a plus • Experience working in a medium organization with complex technology-oriented industry • Experience working in process design, implementation, documentation and reporting Training: • Essential: Business process management qualification (eTOM/ISO) • Desirable: Audit Qualification (CISA / CISM / CRSIC) • Desirable: Project Management Accreditation (PMI / PMBOK) • Desirable: Financial Accounting Qualification (CISA / ACCA) • Preferable – Risk Management qualification • Preferable – Process Management and eTOM qualification Knowledge: • Excellent knowledge of telecom OSS and BSS infrastructure, including hardware and software components • Excellent knowledge of system audit, business continuity, system resiliency, system support and release management principles and processes • Excellent knowledge of project management methodologies including initiating, executing, controlling and closing projects • Excellent knowledge of business process improvement including business processing mapping, business process reengineering (BPR) • Understanding of the Capability Maturity Model Integration (CMMI) framework • Advanced skills in Microsoft applications (including Excel, PowerPoint, Word, Project, Visio and Access) • Knowledge of internal control and governance systems and environments • Knowledge of telecommunications technology principles and application