• To implement MTN Irancell’s marketing strategy for IPTV services.
• To monitor, troubleshoot and optimize use of IPTV product as well as developing new features/services according to business requirements in cooperation with technical departments/vendors.
• To provide support in case of UI enhancement, content package finalization and generation of analytical reports for the department.
• To study best practices and suggest for improvement on business especially IPTV/VOD area regarding benchmarks and propose them to the management.
• To build and maintain proper relationship with IPTV/VOD Content Providers (CPs) in order to complete technical assigned tasks.
• To follow up complains and issues received from Customer Relations, IRIB and Legal about IPTV/VOD services based on policy and procedure till their resolution.
• To have cross functional interaction with S&D, NWG, ITS, CR, and IRIB to handle the issues in IPTV/VOD service and deliver assigned tasks.
• To follow up actions assigned for dubbing vendors ensuring delivery of agreed services based on contracts and agreements.
• To coordinate and follow receiving approvals from IRIB on IPTV/VOD contents.
• To generate different reports and analysis about user behavior, content performance, trends, system performance, issues, progress of projects, progress of enhancements and etc. for the management and department.
• To generate monthly and weekly performance review report of IPTV/VOD services and provide feedback to management.
• To maintain team dashboards and prepare different analytical reports based on management request.
• To capture technical requirements from IPTV/VOD business development team, management and share them with ITS, NWG and technical support vendors in order to deliver them.
• To develop, get approvals and communicate CERs/RFPs to ITS and third parties technical team based on identified technical requirements.
• To cooperate with ITS and third parties technical teams in clarification, test, follow up on digital product changes/developments.
• To monitor IPTV/VOD product constantly ensuring its performance and system availability on different devices and during different campaigns and follow up issues with related teams till resolution.
• To suggest enhancement in infrastructure of IPTV/VOD services and products also in its UI and UX to management and follow up its implementation in order to promote the product in target market.
• To coordinate technical support for live events, provided by vendors and internal teams.
• To support preparation of IPTV/VOD content by implementing censorship, putting subtitles and etc. on the content.
• To coordinate preparing content package including banner, commercial announce, Meta data, poster before it goes on IPTV.
• To check and get approval on alignment of content package and content with IRIB and internal rules before it goes on IPTV.
• BA in in Commerce (Marketing / Communication) or related
• Fluent in English
• IPTV License and IRIB Processes
• Business process
• Customer retention
• Video, Advertisement and Media market
• Contract Management
• Knowledge in large-scale digital production or publishing, i.e. tech, media
• IPTV technical and business fluency•
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium organization
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Irancell Telecommunication Services Company (MTN Irancell) – Iran’s 2nd mobile operator – is a private joint stock company. As “Iran’s greatest data operator”, our vision is to lead the delivery of a bold, new digital world to our customers. Our company provides the following services:
- Wholesale and retail telecommunications services
- Sales of network traffic capacity to local or international carriers or entities
- Renting network infrastructure facilities to local or international carriers or entities
- Internet and digital platform-related products and services as well as all available sources of value added services
- E-Commerce/ m-Commerce activities of telecommunications networks
- Customer services, including but not limited to customer relationship management and Call Centre services.
500 employees or more
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