Job Description

Mission: • To implement MTN Irancell’s marketing strategy for IPTV services. • To monitor, troubleshoot and optimize use of IPTV product as well as developing new features/services according to business requirements in cooperation with technical departments/vendors. • To provide support in case of UI enhancement, content package finalization and generation of analytical reports for the department. Task Complexity: • To study best practices and suggest for improvement on business especially IPTV/VOD area regarding benchmarks and propose them to the management. • To build and maintain proper relationship with IPTV/VOD Content Providers (CPs) in order to complete technical assigned tasks. • To follow up complains and issues received from Customer Relations, IRIB and Legal about IPTV/VOD services based on policy and procedure till their resolution. • To have cross functional interaction with S&D, NWG, ITS, CR, and IRIB to handle the issues in IPTV/VOD service and deliver assigned tasks. • To follow up actions assigned for dubbing vendors ensuring delivery of agreed services based on contracts and agreements. • To coordinate and follow receiving approvals from IRIB on IPTV/VOD contents. • To generate different reports and analysis about user behavior, content performance, trends, system performance, issues, progress of projects, progress of enhancements and etc. for the management and department. • To generate monthly and weekly performance review report of IPTV/VOD services and provide feedback to management. • To maintain team dashboards and prepare different analytical reports based on management request. • To capture technical requirements from IPTV/VOD business development team, management and share them with ITS, NWG and technical support vendors in order to deliver them. • To develop, get approvals and communicate CERs/RFPs to ITS and third parties technical team based on identified technical requirements. • To cooperate with ITS and third parties technical teams in clarification, test, follow up on digital product changes/developments. • To monitor IPTV/VOD product constantly ensuring its performance and system availability on different devices and during different campaigns and follow up issues with related teams till resolution. • To suggest enhancement in infrastructure of IPTV/VOD services and products also in its UI and UX to management and follow up its implementation in order to promote the product in target market. • To coordinate technical support for live events, provided by vendors and internal teams. • To support preparation of IPTV/VOD content by implementing censorship, putting subtitles and etc. on the content. • To coordinate preparing content package including banner, commercial announce, Meta data, poster before it goes on IPTV. • To check and get approval on alignment of content package and content with IRIB and internal rules before it goes on IPTV.