رئیس خدمات فناوری اطلاعات

انرژی دانا تهران

منتشر شده 1 ماه پیش

Job Description

  • Lead and mentor a dedicated team of IT professionals to deliver exceptional service desk support.
  • Implement and practice ITIL frameworks to streamline our service delivery processes.
  • Drive IT service development to enhance our corporate IT infrastructure.
  • Champion ICT knowledge management, ensuring that information is accurately maintained and readily accessible.
  • Maintain high user satisfaction by addressing proactive customer care and providing timely and effective solutions to all service desk inquiries.

Requirements

  • Demonstrate expertise in troubleshooting both client-side issues, ensuring minimal downtime and optimal performance.
  • At least a Bachelor’s degree in Computer Engineering, or IT Management.
  • Proven experience in managing a corporate-level service desk.
  • Strong leadership skills with the ability to inspire and develop a team.
  • Certified in ITIL with a solid track record of applying its principles.
  • Microsoft Certified Solutions Expert (MCSE) certification is highly desirable.
  • Exceptional problem-solving abilities with a focus on customer satisfaction.
  • Excellent communication skills, both verbal and written.
  • Working knowledge of English, enabling effective communication in a global business environment.

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