رئیس خدمات فناوری اطلاعات

منتشر شده 2 ماه پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Lead and mentor a dedicated team of IT professionals to deliver exceptional service desk support.
Implement and practice ITIL frameworks to streamline our service delivery processes.
Drive IT service development to enhance our corporate IT infrastructure.
Champion ICT knowledge management, ensuring that information is accurately maintained and readily accessible.
Maintain high user satisfaction by addressing proactive customer care and providing timely and effective solutions to all service desk inquiries.

Requirements

Demonstrate expertise in troubleshooting both client-side issues, ensuring minimal downtime and optimal performance.
At least a Bachelor’s degree in Computer Engineering, or IT Management.
Proven experience in managing a corporate-level service desk.
Strong leadership skills with the ability to inspire and develop a team.
Certified in ITIL with a solid track record of applying its principles.
Microsoft Certified Solutions Expert (MCSE) certification is highly desirable.
Exceptional problem-solving abilities with a focus on customer satisfaction.
Excellent communication skills, both verbal and written.
Working knowledge of English, enabling effective communication in a global business environment.

Employment Type