Job Description

-Communicating courteously with customers by telephone, email and face to face -Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants -Handling customer complaints or any major incidents, issuing refunds or compensation to customers -Entering accurate records of discussions or correspondence with customers -Analyzing statistics or other data to determine the level of customer service your organization is providing -Writing reports analyzing the customer service -Developing feedback or complaints procedures for customers to use -Improving customer service procedures, policies and standards for your organization or department -Meeting with other managers to discuss possible improvements to customer service