Job Description
-Preparing the Analytical Report about the Complaints and Satisfaction of customers -Complaint handling based on Instruction of Havayar -Makes new and mutual Values for Customers -Knows the potential customers of the company -Implementation of the Customer satisfaction Management System based ISO1000 -Participating in the Meeting with Unsatisfied Customers -Planning and implementing customer care scenarios aligned with company strategy -Preparing feed backs regarding issues and proposing new scenarios for increasing customer satisfaction
Requirements
-BA/BS degree -Minimum 5 years related experience -Good computer skills -Customer care knowledge -Complaint handling knowledge -Being familiar with satisfaction techniques & CRM standards -Negotiation skill and the treatment skill with angry customer -Ability to work under pressure -Good communication skills with other department & other organization for following complaints -Good knowledge of English -Applicants must be Based in Tehran
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
