Job Description

Analyze software issues and recommend workaround solutions. - Develop best practices to ensure software functionality, usability, reliability and availability. - Respond to client queries and concerns professionally and build positive customer relationship - Working on new and challenging banking projects - Planning, estimating and implementing projects in a timely manner - Bug fixing and supporting of customer issues - Development and implementation of test plans and inherent code rolls - Respond to IT issues and requests. Record, resolve and escalate calls as appropriate to ensure smooth operation of implemented systems. - Install and configure and roll out systems. - Ensure that the helpdesk operates in an effective manner so that Service Level Agreements are met. Monitor and report on service level achievement against targets. - Perform daily system management and administrative activities to ensure the proper operation and security of the different IT systems, including but not limited to user management, system backup, system health check, Log auditing, capacity management.