Job Description
-Evaluates, investigates, classifies client complaints and communicates with related units for ensuring corrective and preventive actions are taken -Gives feedback to clients related to actions for complaints -Collects weekly information from website, Call center and suggestion boxes, analyze data related to client feedback and client complaint and reports to related units and management -Develops projects in order to ensure client satisfaction -Ensure all personnel is working in line with defined rules -Evaluates feedback related to service quality, reports to related units and identify training needs and areas of improvement -Develops procedures and instructions related to quality and information security management system -Carry out all duties and responsibilities related to the position on the manager's instructions
Requirements
-At least high school graduation -At least 2 years of experience in the relevant field -Should be attentive in appearance and talking -High listening ability and self-expression skills -Precision, attentiveness and sensitivity to rules -Precision about doing work without errors -Problem solving skills -Smiling face and high motivation -Good communication skills in local language and English is required
