Call Center Manager

Call Center Manager

Job Description

- Collaborate in the preparation and editing coordination procedure for each project - Define a reporting pattern for the staffs under management and monitor its implementation - Monitoring on hourly, daily, weekly, monthly, seasonally and annually received reports - Provide periodic and requested reports to the employer - Attending periodic meetings with the employer - Supervise the arrival and departure of staff, shifts and... - Review feedback feeds of QC team from the performance of its staff and improvement solutions in this regard - Participate in organizing exhibitions and conferences on organization marketing - Monitor the length of busy time of employees and its reasons - Control the procedures of the projects - Control and review the bills provided by the employer for submission to the financial management - Monitor how to log in and do the Walk the Floor and record calls in CRM software of staffs. - Supervising the observance of conversation habits, such as the inappropriate use of sentences, the failure to provide confidential and unnecessary information... - Monitoring the communication with customers and presenting this process - Supervising customer satisfaction - Generally planning and controlling the project in order to develop and improve performance

Requirements

- Fluent in CRM - Brand management - Principles of Psychology - Organizational behavior - Team work - Principles of Management - Principles of effective communication - Equipment and software for call centers - Principles of Reporting and Analysis of Information - Principles and techniques of negotiation - Rituals and administrative correspondence - Creativity and innovation - Customer Orientation - The ability to motivate employees - Anger Management - Time Management - Decision making and decision making - Manage customer behavior - Customer loyalty methods, customer surveys

About Company

100-499 employees

We are active in Tele-Marketing and Call Center Services such as: Discovering new requirements of the customers Marketing special projects for new products and services Providing information bank to optimize our services Mobilizing customers club Arranging seminars and sessions for the special events Specialist call center which runs by banking express Registration of customers information in CRM system Chasing the customers possible complaints until reaching results Consultation and guidance to customers club\'s members Round-the-clock non-stop call center services.

Similar Jobs

Natures Only | استخدام در نيچرز اُنلي

2 months ago

Castle Noush | استخدام در كاسل نوش

2 months ago

Nutricia MMP | استخدام در صنايع پودر شير مشهد

Medical Representative

Full Time

Nutricia MMP

Kermanshah

2 months ago

 Nestle Iran | استخدام در نستله ايران

11 days ago

Merinos Carpet | استخدام در فرش مرینوس

23 days ago

Nikbooking | استخدام در نیک بوکینگ

2 months ago

Rahyan Teb Saba (RTS) | استخدام در راهيان طب صبا (آر تي اس)

Medical Representative

Full Time

Rahyan Teb Saba (RTS)

Tehran

22 days ago

Nikan Pharmed Mehr (NPM) | استخدام در نيكان فارمد مهر

Medical Representative

Full Time

Nikan Pharmed Mehr (NPM)

Tehran

2 months ago

Diba Health Pharmed | استخدام در سلامت دیبا فارمد

Sales & Marketing Manager

Full Time

Diba Health Pharmed

Tehran

2 months ago

Asan Pack | استخدام در آسان پک

Sales Expert

Full Time

Asan Pack

Tehran

24 days ago