System Manager

Job Description

Job purpose: The incumbent will be responsible for management & development of sales & marketing applications and systems including sales force automation system (J-Sight) and effective management of all related tasks for development of current or new systems. The responsibility includes understanding and analyzing business requirements, translating them to technical system requirements, and effective management of the system development processes. Main area of responsibility: • System development and improvement: System maintenance through constant monitoring of the performance and running tests and analysis in coordination with IT Department, ensuring all applications are working with no conflict. System development through investigating on the current bottlenecks to find practical solutions and to enhance performance of the system. • Training: Training of the current modules and new updates for all the departments/stakeholders who are working with the system and applications. Providing updated guidelines and training material for each application. • Monitoring accuracy of database: Maintenance of database and performing quality control on the collected data through the daily activities of field forces to make sure about the accuracy of data, and to provide feedback to related departments. • Data analysis and preparation of special reports: Implementing data analysis and studies with collected data in sales and marketing systems, to prepare special analytical reports on performance of systems and performance of sales and marketing teams. • Business and system analysis and improvement: Consultancy to stakeholders on their questions regarding the system and new inquiries, exploring the business needs and create new business models & features, and managing the implementation of the new modules/reports within the appropriate timeline in order to increase efficiency in workflow of sales and marketing system.