- Direct Report to Client Support Manager
- Desktop unification
- Working with users/employees to identify computer problems and advising on the solution
- Desktop technical management
- Contribute to the proper installation, maintenance and disposal of desktop computers, printers,..
- Periodically maintenance
- Resource management
- Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
- Establish and plan periodic maintenance programs following company and vendor standards
- Mentoring staff
Requirements
- Bachelor’s degree or higher in IT related discipline
- Experience in similar position for 2 year
- Fluent English written and speaking
- A+, Network+, Windows Infrastructure, Windows 7
- PC configuration, OS, HW
- Troubleshooting PCs
- Problem solving required in variety of areas both hardware and software
- Attention to details
- Ability to work under pressure to tight deadlines
- Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization