-Customer and Representative Data Analysis
-Understand representatives and customers’ needs and present for their satisfaction
-Control the customer requests and follow up them
-Preparing daily, weekly and monthly basis reports for customer and representative’s related fields
-Providing proper reports regarding complaints and issues
-Collaborating with other teams to fully resolve any issues regarding the customers
-Planning and implementing customer care scenarios aligned with company's strategies
-Preparing feed backs regarding issues and proposing new scenarios to increase customer's satisfaction
Requirements
-Masters university degree in Industrial Engineering (or Management) Commercial Management, MBA, EMBA from reputable universities
-Dominating the concepts of market studies, risk studies, feasibility studies
-Define KPI, plan and manage their standards
-Understanding customer loyalty, tools and models in it
-Understanding the concepts of business process analysis
-Introduction to the concepts of financial analysis
-Familiarity with Internet businesses
-Relative familiarity with legal issues
-Facing financial situation
-Self Motivated
-Analytical and critical look
-Has a progressive, learning and positive thinking spirit
-Strong, effortless and effortless
-Good knowledge of Statistical analysis and available tools in this field.
-Able to work under high working pressure
-Working knowledge of MS Office especially Excel
-Outstanding communication and negotiation abilities
-Attention to details
-Proactive learning
- Ideal Age Range: Maximum 29