Loyalty Programs Manager

MAF Hypermarkets of Pars

Tehran

Posted 6 months ago

Job Description

● Support the development of compelling loyalty programs for the acquisition of new customers and retention of existing customers. ● Oversee the collection of research for the development of reward categories and levels designed and updated in accordance with customer needs. ● Coordinate with the customer research team to understand key customer insights. ● Develop campaign proposals with the relevant departments and the Merchandising team. ● Manage team to ensure proper execution and measurement of loyalty initiatives. ● Define the objectives of the loyalty programs based on understanding consumer needs, competitive landscape, internal and external environment. ● Develop reports on existing loyalty programs and implement necessary actions for improvement or discontinuation of programs. ● Monitor the key performance indicators (KPIs) based on the program objectives for monitoring the progress of loyalty programs' effectiveness. ● Oversee day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives. ● Conduct periodic meetings with relevant employees to follow up the smooth running of activities. ● Follow up on technical issues when required and develop instructions on how to deal with similar problems when they arise in the future. ● Support collaboration with the marketing department to ensure that customer loyalty programs are marketed consistently and effectively across channels. ● Provide inputs on the preparation of the budget when necessary.

Requirements

● Bachelor’s degree in Marketing, Business Administration, or related fields. ● More than 5 years of experience in a similar position. ● More than 2 years of experience in the retail business is preferred. ● Strong analytical and technical skills. ● Project management. ● Strong communicator and presentation skills. ● Excellent organizational and time management skills. ● Fluent in English.

Employment Type

  • Full Time

Seniority

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