• Objective:
First line support of web hosting clients
• Main responsibilities :
First line support for shared hosting and domain registration services
Resolving clients issues through Phone, Ticketing System and Chat
Directing clients to choose right package for their business
Ability to solve clients problems
Desired start date : ASAP
Reporting to : Web Hosting Manager
Number required : 1
Working hours : Sat - Wed 8:30am - 5:30pm
Requirements
• University qualifications :
BSc in Computer Engineering or IT
• Specialist knowledge :
Knowledge of working with WebsitePanel, WHMCS, cPanel, Plesk, DNS, DataBase and also Windows Server & Linux OS troubleshooting
• Other Skills:
Having work experience in customer support or Help Desk to respectfully and patiently resolve client issues
Good knowledge of Customer Relationship Management
