•Main Objective:
We are looking for a highly motivated IT technical support for technical telephony and remote desktop support of IP cameras and smart home products
•Main Responsibilities:
-Providing technical support to customers in installation and setup of IP cameras and smart home products
-Cooperation with the company's content provider in preparation of technical documents such as tutorials, product manuals, website posts
-Serving as the first point of contact for clients seeking technical assistance over the phone or in person
-Provide technical support for incoming queries and issues related to company's products through phone, ticketing system or in person
-Record events and problems and their resolution in logs
-Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
-Determining the best solution based on the issue and details provided by clients
Requirements
-University Qualifications: B.S.
-2 years of experience as help desk
-Other certifications obtained: Network+
-Specialist knowledge: Network Administrator
-Soft Skills and Personality traits: Network Administrator, Network+
-Having knowledge of computer networking, including DHCP, Default Gateway, Port Forwarding
-Past experience with technical call center support is not mandatory but is an advantage
-Good English reading and translation skills are an advantage