Job Description

•Main Objective: We are looking for a highly motivated IT technical support for technical telephony and remote desktop support of IP cameras and smart home products •Main Responsibilities: -Providing technical support to customers in installation and setup of IP cameras and smart home products -Cooperation with the company's content provider in preparation of technical documents such as tutorials, product manuals, website posts -Serving as the first point of contact for clients seeking technical assistance over the phone or in person -Provide technical support for incoming queries and issues related to company's products through phone, ticketing system or in person -Record events and problems and their resolution in logs -Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority -Determining the best solution based on the issue and details provided by clients