IT Help Desk Specialist

Job Description

We are looking for an experienced, service-oriented IT Help Desk Specialist to provide day-to-day technical support in a fast-paced environment. You will support end users, resolve IT issues, and collaborate with Infrastructure, Security, and DevOps teams to keep daily operations running smoothly.

Responsibilities

Install, configure, and troubleshoot Windows systems, desktop and laptop hardware, and peripherals; provide basic support for macOS and Linux.
Resolve network connectivity issues, including LAN, Wi-Fi, DNS, DHCP, and VPN, and support basic network equipment and cabling.
Support Microsoft Outlook and Exchange, including connectivity, profiles, synchronization, mailbox access, and email delivery issues.
Prioritize and manage support tickets, document solutions in the internal knowledge base, and escalate complex incidents to the relevant technical teams.
Requirements

2–3 years of experience in IT Help Desk or IT Support, including experience in an organization with more than 200 employees.
Strong Windows troubleshooting skills and a solid understanding of networking fundamentals.
Hands-on experience supporting FortiClient/VPN and Microsoft Outlook/Exchange.
Experience with ticketing systems such as Jira Service Management, OTRS, or similar tools.
Familiarity with basic information security principles and the ability to read English technical documentation.
Strong communication, teamwork, and time-management skills, with a patient, service-oriented approach and ownership of issues through resolution.