Help Desk Expert

Fadak Trains Tehran

Posted 2 years ago

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Job Description

● Provide helpdesk support. ● Install and maintain software and hardware components, devices, printers, scanners, computers, etc. ● Assist with network administration tasks. ● Install and ensure proper installation of network cables, nodes, connections, etc. ● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. ● Respond to requests for technical assistance or information via phone, email, or other communication tools.

Requirements

● Fluent in computer hardware and software. ● Familiar with networking topics (Network+). ● Fluent in passive network affairs (installation and support). ● Sufficient experience in operating and troubleshooting office machines (printers and scanners). ● Fluent in Active Directory, DHCP, and DNS. ● Introduction to Veeam Backup. ● Introduction to SharePoint. ● Familiar with CCTV. ● Familiarity with network equipment (routers, switches, wireless, etc.). ● At least three years of work experience. ● Bachelor's degree in Computer Engineering or Information Technology. ● Preferably have Network+, CCNA, and MCSE certifications. ● A person who is ethical, responsible, accountable, disciplined, punctual, and persistent. ● Ability to do teamwork.

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