Job Description
● Provide help desk support and resolve problems to the end user’s satisfaction.
● Monitor and respond quickly and effectively to requests received through the IT helpdesk.
● Monitor service desk for tickets assigned to the queue and process based on priority.
● Report issues to the service desk for escalation.
● Modify configurations, utilities, software default settings, etc. for the local workstations.
● Assist with onboarding of new users.
● Install and ensure proper installation of network cables, nodes, connections, etc.
● Install, test, and configure new workstations, peripheral equipment, and software.
● Maintain inventory of all equipment, hardware, spare parts, and software licenses.
● Manage PC setup and deployment for new employees using standard hardware, images, and software.
● Perform timely workstation hardware and software upgrades as required.
