Job Description
Responsible to perform site visits, audits and daily inspections tasks (site PM)
Responsible to Manage HW support and maintenance on regional sites.
Respond to and log support calls/emails (or any other channels) in a timely fashion
Providing first-level support through taking calls and handling the resulting incidents or Service Requests using the Incident Reporting and Request Fulfilment processes
Manage the incident, service requests through their lifecycles.
Authors and improves Knowledge Base content consistent with Knowledge Management processes
Develop documentation and processes to improve product support and client experience
