Field Service Engineer

Job Description

Main responsibilities : • Establish and maintain a high level of customer satisfaction with Takapo Teb's products, support and service . • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures • Assist other Field Engineers as necessary • Participate in preparing customer site for installation events and assembling medical devices • Conduct advanced troubleshooting to repair, test and calibration procedure for instruments located at assigned clinical sites • Schedule and manage preventive maintenance • Execute timely reporting of all discovered technical issues to his manager • Document repair/ resolution of customer calls in CRM system and escalates issues to management as needed. • Works with Product Application specialists to resolve quality issues and advise of issues and developments • Document all technical reports, calls, complaints, and responses uses e-mail and telephone systems in a timely and reasonable manner to ensure customer satisfaction • Ensure instrumentation is in compliance with regulatory requirements and quality control standards Reporting to : Service Manager Other interactions : Hospitals, Universities, laboratories Desired start date : ASAP Working hours : 8 am - 5 pm Travel requirements : position wil require 50% plus travel withing the country