Develop and execute strategies to improve customer service throughout the e-commerce journey.
Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.
Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
Manage customer inquiries, complaints, and feedback promptly and effectively.
Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
Stay updated with industry trends, technologies, and best practices in e-commerce operations, implementing relevant strategies to increase revenue and profitability.
Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.
Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction.
Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.
Requirements
English proficiency at an advanced level is a must.
At least 5 years of experience.
Experience in managing and maintaining e-commerce websites/portals
Capability of order management.
Knowledgeable of the e-commerce space, including marketing strategies, leading e-commerce website builders (e.g. Shopify, Elementor), product development, competitive strategy, consumer research, industry trends, and usability best practices.
Knowledge of various platforms and online sales strategies can be used to conduct digital sales or website conversions.