Customer Support Representative

Job Description

-Ensure customer satisfaction and support excellent sales results through close contact with customers, sales team and support functions of the company -Responsibilities: -Close contact with sales team and customers, acts as business line’s front desk to customers -Prepare quotations, follow-up quotations created by salesmen -Collect, manage, analyze and summarize information and data about market/customer and sales according to business needs and report to Business Managers -Follow-up demo tools and their execution -Follow-up price lists and discount rates applicable -Follow-up with Communication department marketing materials ordering and distribution -Support to arrange sales meetings, product launch, seminars, exhibitions and road shows -Support Business Manager in creating monthly cost provisions -Provide other ad-hoc reports to Business Managers -Collects expense reports of the team, present them to BLM approval and delivers approved documents to financial analyst -Handles administration of supplier invoices related business line -Organize sales team travel and accommodations -Fill and complete salesmen commission file -Be in close contact with sales team, customers and Logistics department -Book and invoice customer orders in ERP and/or other systems -Order tools / spare parts to Product Companies -Follow up customer orders -Prepares/updates delivery follow up Database. -Follow-up deliveries and invoices to customers - timing and accuracy, initiate shipping based on stock availability -Prepare local invoices -Follow-up customer claims -Support receivables collection process in accordance with Credit policy -Prepare various reports related orders and invoicing