- Monitoring of CRM activities.
- Design and develop the process of customer service.
- Providing analytical reports
- Provide Technical support of software and platforms for the clients.
- Follow up the issues to make sure there are resolved.
Requirements
- Minimum 3 years’ experience in management field.
- BS or Master in any IT related fields, Industrial Engineering or Management in Banking fields.
- Having good communication and negotiation skills.
- Having strong knowledge of banking solutions and concepts.
- Having strong team-working skills.
- Having experience in call center and software support.
