Customer Support Expert

Job Description

***Our Customer Support Expert is responsible for answering the received client's issues through all available channels such as email & phone calls.*** Role description: ● Answering clients' phone calls and e-mails. ● Understanding client's issues and providing appropriate replies, either by email or phone call. ● Categorizing and logging received client's issues and feedback. ● Providing appropriate success stories to be uploaded on the website according to the related procedure. ● Report candidate feedback periodically to define corrective actions, preventive actions, and areas of improvement. ● Participating in various exhibitions based on the needs of the IranTalent company.