Customer Service Supervisor (Male)

Job Description

Responsibilities:

• Supervise the customer relations team.
• Follow up on customer requests, complaints, and satisfaction levels.
• Coordinate with sales, warehouse, finance, and after-sales departments.
• Prepare performance reports and suggest improvements to response processes.

Requirements:

• Bachelor's degree in a related field.
• At least 3 years of experience in customer service or customer relations.
• Strong teamwork abilities.
• Proficiency in CRM systems and Microsoft Excel.