Job Description
• The Job Holder would need to deal effectively with customers (internal and external) who have inquiries as to DHL services both over the phone and across the counter, and to process requests for supplies, shipment collections and deliveries. • He/she would be required to ensure collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers. • The Job Holder would also need to ensure that all traces and enquiries and complaints are acted and managed in accordance with network tracing and complaints handling standards within required timeframes. • To liaise with customers until a successful resolution has been reached. The potential advisor would also be responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.
Requirements
• Maintain a friendly yet efficient interface with customers at all times. • Customer oriented. • Be an effective performer both as an individual and as part of a team. • Customer complaints handling ability. • Problem solving ability. • Having initiative in offering new ideas. • Punctuality. • Flexibility in working hours and location. • Ability to be multi-tasked. • Self motivated. • Quick learner. • English/Persian proficiency in all aspects. • Good working knowledge of computer skills especially in Microsoft Office. • High Level of communication skills. • Reporting ability. • Ability in achieving targets. • Selling skills.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
