Job Description
- Complaint Response (Receiving and Registering Complaints and Referrals to Different Sections)
- Preliminary analysis of complaints
- Coordinate and organize conflict resolution sessions with clients and specialized workgroups on problem solving
- Tracking and monitoring the problem solving process
- Ability to collect, analyze, document and prepare organizational reports
- Improvement of the complaints process, etc.
- Participating in the Meeting with Unsatisfied Customers