Job Description
- Forming and establishing the standards and policies of customer care management and constructing the infrastructure - Holding the process of recruitment, leading and coaching the customer care management staff - Forming and improving the relationship processes between customer care department and other departments - Checking all the operations among different departments such as sales, finance, product distribution and etc. in order to expose right services to the customers - Informing the essential reports systematically to the customers and preparing appropriate solutions for that - Forming and preparing applicatory processes to acquire needs of dissatisfied customers and following their requests - Observing and surveying the customer behavior in order to expose precise solutions for maintaining and developing customer satisfaction - Categorizing customers and offering the spacious executive plan to each of them - Preparing and presenting periodic statistical reports of the operations to the CEO and offering the total solutions to improve the output
Requirements
- Great effective communication - Excellent management skills such as planning, organizing, coaching and etc. - Sufficient ability to make team and team dicision - Creative thinking ability - Excellence in statistical analysis - Expert in MS Office and MS CRM - Educational certificate: MBA, DBA, MA or PHD of social communication sciences - Minimum work experience: 5 years in the related position - Maximum Age: 40
