Job Description
- Provide general support pre-sales and post-sales, telephone, mail and electronic to customers and partners - Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs - Order Management: enter, change, and manage requests related to orders in cooperation with country representatives - Provide support to the customers for commercial, technical and logistic returns product — Provide support to the customers for solving the logistic and commercial complaints - Proactive information communication - Complete documentation and follow up on all commitments and customer details - Actively create/modify CRM and knowledge databases - Collaborate with Marketing on new product launches - Ongoing proactive research and learning about new products, technologies and applications - Liaise between customers, After-Sales and Marketing - Participate in the interaction centre’s continuous improvement process
Requirements
- Education: University Degree - 2-3 years of related experience are requested - Previous experience in customer support or sales is desirable - Previous experience in the electrical field is an advantage - Ability to multi task (logging queries while speaking with customers) - PC skills (Microsoft, Windows, ERPs) - Capacity to learn basic technical concepts is essential - Excellent interpersonal, communications and time management skills - Ability to work on own initiative, but also as part of a team - Strong verbal and written communication skills are required - Flexible and having the ability to learn quickly - Previous CRM experience an advantage - Fluent in English
