Job Description
Responsibilities:
- Monitoring the call center’s team of agents.
- Delegating tasks
- Remains available at all times for agents’ questions and concerns.
- Reviews all reports.
- Provides helpful feedback and positive communication to motivate call agents.
- Runs regular staff meetings with the call agent team.
- A responsible attitude
- Ability to lead and motivate others
- Must be willing to work weekends and holidays as well as normal daytime hours.
- Must be able to calmly handle angry and unhappy customers when calls are escalated to a leader.
- Must be able to make decisions in high pressure, stressful situations.