Job Description
Responsibilities: - Monitoring the call center’s team of agents. - Delegating tasks - Remains available at all times for agents’ questions and concerns. - Reviews all reports. - Provides helpful feedback and positive communication to motivate call agents. - Runs regular staff meetings with the call agent team. - A responsible attitude - Ability to lead and motivate others - Must be willing to work weekends and holidays as well as normal daytime hours. - Must be able to calmly handle angry and unhappy customers when calls are escalated to a leader. - Must be able to make decisions in high pressure, stressful situations.
Requirements
Requirement: - Must have excellent leadership and management skills. - Should have excellent problem solving and negotiation skills. - Must have strong computer skills. - Good organizational skills and attention to detail are essential. - Must have active listening skills. - Exceptional customer service skills are a must. - Experience as a call center agent or coordinator.
Employment Type
Job Category
Educations
Seniority
Details
Employment type
Job Category
Educations
Seniority