Call Center Manager

Posted 5 months ago

Job

Company

Salary

Applicant Insights

Job Description

Leadership and team management of the call center.
Leading and managing the performance of the call center team to enhance productivity and provide better services to customers.
Monitoring and improving call performance and customer satisfaction.
Supervising the quality of calls and implementing necessary improvements to increase customer satisfaction.
Planning and conducting training courses.
Planning and delivering training courses to enhance the communication skills of the team and improve overall performance.
Managing and overseeing communication systems to ensure high efficiency.
Monitoring the quality of services provided and implementing strategies to enhance call center processes.

Requirements

At least 5 years of experience as a call center manager.
Ability to manage and lead large teams.
Skills in managing large teams with the goal of achieving common objectives.
Excellent communication skills to effectively interact with team members and customers.
Capability to identify and solve problems, manage conflicts, and provide constructive solutions.
Knowledge of technologies and tools relevant to call centers: