Job Description
- Lead the after sales team to provide support in regard to after-sales service.
- Perform inventory control, manage spare parts and request, and supply to external repairing centers
- Handle and complete repair case by providing the correct information and follow up with customers timely
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
