Job Description
- Lead the after sales team to provide support in regard to after-sales service. - Perform inventory control, manage spare parts and request, and supply to external repairing centers - Handle and complete repair case by providing the correct information and follow up with customers timely - Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. - Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. - Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Requirements
- At least a Bachelor degree in Engineering field. - At least 4 years’ of related experience. - Proactive working attitude with a strong customer-oriented mindset. - Excellent communication and analytical skills. - Fluent in English. - Good knowledge of CRM. - Good knowledge of Customer Affairs. - Good knowledge of Representative Affairs is vital.
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