-Manage request, claims and complaints from customers and cover all case till customer satisfaction
-Manage technicians’ team to do installation for customer per request
-Manage shop task related to customer purchase with related staff
-Collaborate with sales team to fulfill customer needs & expectations
-Coordinate the delivery of effective and efficient service
-Plan and manage the peak and off peak hours for Customer Service staff
-Participate in training the staff
-Control and assure a high quality level of customer service
-Manage escalated calls and queries
Requirements
-At least B.S degree in management field or relevant experience
-Minimum 5 years’ experience in customer service section preferably in Luxury business
-Strong interpersonal and communication skill
-Being self-motivated, patient & have team working approach
-Problem Solving
-Computer Skills
-Familiar with CRM and VOIP platforms