مدیر فناوری اطلاعات

Job Description

• Review diagnostics and assess the functionality and efficiency of systems.
• Install and update company software and hardware as needed.
• Branch facilities management - such as building services contact, conference room, technology, branch network troubleshooting, device and security management, order devices for contracted advisors, return devices for terminated advisors, device Swap, phone setup, case forwarding, and new advisor tech set up consisting of establishing and resetting passwords allowing new advisor to gain access to equitable systems and mobile device enrollment.
• Install and configure wireless hubs, routers, switches, and various transmission media, server hardware, and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.
• Review client requests to validate the feasibility of requests and determine the next steps.
• Support continuous monitoring and improvement efforts through traffic reviews and identification of potential configuration updates.
• Review client requests to validate the feasibility of requests and determine the next steps.
• Support continuous monitoring and improvement efforts through traffic reviews and identification of potential configuration updates.
• Communicate results of investigations and recommendations to project leadership and occasionally client team members.
• Troubleshoot application and connectivity issues to determine impact and remediation.
• Provide help desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT help desk.
• Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the help desk tracking software.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses.
• Report issues to the Jira service desk (or other similar apps) for escalation (a very important point that must be observed).
• Report to IT consultant for assigning users and computers to proper groups in the Google workplace.
• Perform technical configuration, change management, and testing activities to support a service-oriented architecture and integration between all applications (in collaboration with the team).
• Work closely with the enterprise applications administrator to resolve any performance-related issues and provide recommendations for enhancements or changes as deemed necessary.
• Interface, as directed, with software vendors for application bug resolution or application maintenance issues.
• Plan, create, and maintain the appropriate documentation, inventory assessments, and procedures related to the administration of the applications.