Job Description
-Checking, tracking and fixing announced problems with Call, Ticket, Trigger, E-mail and Chat
-Procedures with regard to services until fully resolved
-Provide different reports of call traffic, analyze and verify its accuracy
-Applying the changes required in the routing if there is a problem in the specific path
-Record all disruptions and occurrences of problems for VoIP switches and servers (General Purpose) Send Shift Report to All VoIP Members and Shift Report Run the Escalation Policy
-Provide VoIP training documentation and keep it up to date
