• Create and dispatch tickets among teams
• Accept, analyze and classify incidents, task via agreed SLA in Jira
• Monitor progress based on timings defined in incident management process
• Strive to constantly improve on incident knowledge base
• Record, track, and close incidents, task with detailed work info and resolutions in Jira
• Perform ongoing monitoring and management of customer satisfaction
• Work under pressure
• Provide daily and weekly reports
Requirements
• 2 -3 years experience in related fields
• Excellent communication and interpersonal skills
• Team working and organizational participation
• Working knowledge in English
• Familiar with Jira
• Understanding of ITIL foundation(SLA)
• BS degree in software engineering or IT