- Provide help desk support and resolve problems of end users.
- Troubleshooting network, hardware and software issues.
- Monitor and manage server and network resources.
- Document network support activities and prepare related reports.
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve users satisfaction.
Requirements
- University Qualifications: BSc in Computer, IT or related field.
- Other certifications obtained: MSCE, CCNA.
- Nature and length of previous experience: 2 years experience as IT HelpDesk or similar positions.
- Specialist knowledge: Directory Services, Virtualization, Security concepts, HP Servers configuration.
- Soft Skills and Personality traits: Teamwork, Self-motivated.
