-Serve as the lead point of contact for all customer account management matters
-Build and maintain strong, long-lasting client relationships
-Negotiate contracts and close agreements to maximize profits
-Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
-Ensure the timely and successful delivery of our solutions according to customer needs and objectives
-Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
-Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
-Collaborate with sales team to identify and grow opportunities within territory
-Assist with challenging client requests or issue escalations as needed
Requirements
-BA/Master degree in Business Administration, Sales or relevant field
-Proven work experience as an Account Manager, Key Account Manager, Sales Manager or relevant role
-Familiar with MBB industry and products, have good experience in TP-link or other related companies
-Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
-Solid experience with MS Office (particularly MS Excel)
-Experience delivering client-focused solutions to customer needs
-Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
-Excellent listening, negotiation and presentation abilities in English
-Strong verbal and written communication skills