Sales Coordinator

Job Description

The Sales Coordinator is responsible to provide a variety of support services and coordinate sales-related activities. Sales coordinator contributes to achieving sales targets by acting as an extension of the field sales force. Key responsibilities: ● Handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries. ● Input orders to the company's computer system and ensure that orders are processed in line with customers' delivery requirements. Inform customers of any delays and arrange alternative delivery dates. ● Maintain sales records as a basis for reports to the senior management team. Prepare reports on sales to distributors, sales by product, sales by SKU and etc. ● Track customers' account balance in close relationship with finance department and report any issue to senior sales managers. ● Provide information to the finance department on incoming and completed orders as a basis for forecasting cash flow. ● To help sales team improve their productivity and spend more time selling. ● Contact customers and prospects to arrange appointments or make follow-up calls to confirm orders or delivery dates. ● Contribute to customer satisfaction by ensuring the accuracy and timely processing of orders.