E-Commerce Operations Specialist

Job Description

• Develop and execute strategies to improve customer service throughout the e-commerce journey.
• Monitor sales performance and track key metrics, analyzing data to identify areas for improvement and implement necessary changes.
• Implement efficient processes and procedures to ensure timely and accurate order fulfillment.
• Utilize customer data analysis to identify patterns, preferences, and pain points and make data-driven decisions.
• Manage customer inquiries, complaints, and feedback promptly and effectively.
• Monitor and evaluate the performance of promotional campaigns, making adjustments as needed to maximize their effectiveness.
• Stay updated with industry trends, technologies, and best practices in e-commerce operations, implementing relevant strategies to increase revenue and profitability.
• Collaborate with other departments, including marketing, supply chain, and customer support to ensure seamless integration across all functions.
• Track and analyze inventory levels, ensuring optimal stock availability and minimizing stock-outs or excess inventory.
• Manage customer accounts and provide support, addressing issues or concerns to maintain high customer satisfaction.
• Develop and implement strategies to reduce costs, improve operational efficiency, and streamline processes.