Job Description
We are Roche...
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
Summary:
The application specialist will ensure the delivery of best-in-class application support and a differentiated customer experience. The application specialist will offer application and software support for the assigned portfolio while working closely with the sales and field service teams, to deliver high-value service and solution offerings in addition to implementing Roche Global application standards, guaranteeing appropriate case reporting and follow-up, and collaborating with the sales team on channel-filling opportunities.
The application specialist reports to the application team lead.
Challenges:
- Perform instrument training, configuration, and instrument commissioning for new installations
- Respect and apply the customer support and call center standards
- Drive continuous education programs for customers (QC, Troubleshooting, accreditation)
- Collect market data and competition activities
- Flexibility regarding regular travel throughout Iran and spending significant time away from home during the working days
Compliance:
- You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.
Requirements
Who You Are:
- You hold a Bachelor's or higher university degree in Life Sciences, Laboratory, or Biomedical Engineering.
- You have at least 2 to 5 years of experience in a hospital diagnostics laboratory and/or similar experience in the industry (IVD preferred).
- You have effective communication, managing customer expectations, and conveying empathy.
- You have strong technical knowledge of lab essentials and the diagnostics market and are familiar with the analytical testing laboratories.
- You have hands-on application knowledge on Roche platforms including Cobas 4000, Cobas 6000, and Cobas Pro/Pure.
- You have excellent troubleshooting and problem-solving skills.
- You are proficient in Microsoft Office (Word, Excel, PowerPoint) and Google C-Suites.
- You are fluent in Farsi, and at least upper intermediate in English (writing and speaking).
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Seniority
